Terms & Conditions

Version: November 2023

These terms may have changed since you last reviewed them. Please read these terms carefully before ordering from us. These terms constitute a legally binding contract between you and us.

These terms do not apply to you if you are purchasing a product from us to be used for business purposes or partially business purposes. You are purchasing a product for business purposes if you are purchasing the product wholly or mainly for use in connection with your trade, business, craft or profession, even if you are an individual. Please click here to view our trader terms and conditions.

Where to find information about us and our products

Welcome to iShoe Limited trading as Amelia Rose Shop (“us”, “we”, “our”), a company registered in England and Wales under company registration number 06916980.

You can find everything you need to know about us, our products and policies on our website before you order.

When you buy from us you are agreeing that:

1. Order and acceptance

We contact you by email to confirm we have received your order, we accept your order when we dispatch the product and we will confirm dispatch to you. All orders made by you shall be deemed to be an offer by you to buy the products from us. Until we accept your order, in accordance with these terms, there is not a legally binding contract between us.

Delivery charges vary depending on your chosen delivery method. The price for the product includes the applicable delivery charges.

2. Sometimes we reject orders

Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because we cannot verify your age (where the product is age-restricted), because you are located outside the UK or you are located in the Northern Ireland or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

3. We charge you when you order

By placing an order with us and providing us with your payment details you are agreeing upon our acceptance of your order for us to charge the payment card or other method of payment the details of which you have provided to us. A legally binding contract between us is created, subject these terms, when we accept your order.

For some products we take payment at regular intervals, as explained to you during the order process. You will own your product once we have received payment in full. 

4. We pass on some increases in VAT

If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

5. We are not responsible for delays outside our control

If our supply of your product is delayed by an event outside our control, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, fwe will not compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team: info@ameliaroseshop.co.uk to end the contract and receive a refund for any products you have paid for, but not received, less reasonable costs we have already incurred.

6. Products can vary slightly from their pictures

A product's true colour and visual aspects may not exactly match that shown on your device or in our marketing materials or the product’s packaging may be slightly different.

7. You are responsible for making sure your measurements are accurate

If we are making or supplying the product to measurements you provide, you are responsible for making sure those measurements are correct.

You shall be responsible for ensuring the accuracy of any details you provide to us and any measurements you are making.

8. We charge you if you do not give us information we need or do preparatory work as agreed with us

We charge you additional sums if you do not give us information we have asked for about how we can access your property for delivery or installation (if applicable) or if you do not do preparatory work for installation (if applicable).

9. If you bought online you have a legal right to change your mind (cancel the contract with us)

Your legal right to change your mind. For most of our products bought online, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.

Our goodwill guarantee. In addition, we, offer our customers a goodwill guarantee for most products bought online, which is more generous than your legal rights in the ways set out below. This goodwill guarantee does not affect your legal rights if there is something wrong with your product (for more on those rights see You have rights if there is something wrong with your product).

Your legal rights - 14 days to change your mind - online sales, you pay costs of return.

How our goodwill guarantee is more generous - 28 days to change your mind - online sales. You pay costs of return.

When you cannot change your mind. You cannot change your mind about an order for: 

• products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
• goods that are made to your specifications or are clearly personalised; and
• goods which become mixed inseparably with other items after their delivery. 

The deadline for changing your mind. Under our goodwill guarantee, if you change your mind about a product you must let us know no later than 28 days after the day we deliver it. If your purchase is split into several deliveries over different days, the period runs from the day after the last delivery.

How to let us know. To let us know you want to change your mind, contact our Customer Service Team by email: info@ameliaroseshop.co.uk You need to use heading for your email “CANCELLATION NOTICE” and include following details in the email:

• a statement that you have changed your mind and you want to cancel your contract with us;
• your full name, address and contact details;
• the date of your order;
• the details of the goods you wish to return.

We will contact you to make arrangements with you in respect of return of the products.

Delivery charges. Standard delivery and collection by you at our premises are free. The express delivery is charged at £12.99. The price shown on our website includes the applicable delivery charges.

You have to return the product at your own cost. You have to return your product to us within 28 days of your telling us you have changed your mind. Returns are at your own cost, unless we offered free returns when you bought the product. You can:

• upon prior arrangement with us bring the product to our premises at: 2 Padstow Road, BOSS self storage, Coventry CV4 9XB at the time and date agreed between you and us, please contact our Customer Service Team: info@ameliaroseshop.co.uk You will need your email receipt and the card you paid with;
  
  
• send the product back to us, we will discuss with you the best options available for you to return the product to us following receipt of your cancellation notice email. You should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you do not do this and we do not receive the goods at all or within a reasonable time we will not refund you the price. For help with returns, including our collection arrangements for products which cannot be posted, contact our Customer Service Team: info@ameliaroseshop.co.uk

We reduce your refund if you have used or damaged a product. If you handle the product in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product's condition is not "as new", price tags have been removed, the product-branded packaging is damaged or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due. Our Customer Service Team can advise you on whether we're likely to reduce your refund.

When and how we refund you. If you tell us you have changed your mind about a product that has not been delivered or one that we are collecting from you, we refund you as soon as possible and within 14 days. If you are sending your product back to us, we refund you within 14 days of receiving it. We refund you by the method you used for payment. We don't charge a fee for the refund.

10. You can end an on-going contract (find out how)

We tell you when and how you can end an on-going contract with us if applicable (for example, for a subscription to goods) during the order process and we confirm this information to you in writing after we have accepted your order. If you have any questions, please contact our Customer Service Team.

11. You have rights if there is something wrong with your product

If you think there is something wrong with your product, you must contact our Customer Service Team: info@ameliaroseshop.co.uk We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk

Summary of your key legal rights

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

• Up to 30 days: if your goods are faulty, then you can get a refund.
• Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
• Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back. 
  

12. We can change products and these terms

Changes we can always make. We can always change a product:

• to reflect changes in relevant laws and regulatory requirements;
• to make minor technical adjustments and improvements. These are changes that do not affect your use of the product.
  

13. We can suspend supply (and you have rights if we do)

We can suspend the supply of a product. We do this to:

• deal with technical problems or make minor technical changes;
• update the product to reflect changes in relevant laws and regulatory requirements; or
• make changes to the product (see We can change products and these terms).

We let you know, may adjust the price and may allow you to terminate. We contact you in advance to tell you we are suspending supply, unless the problem is urgent or an emergency. If we suspend the product for longer than 30 days we adjust the price so you do not pay for it while its suspended. If we suspend supply, or tell you we are going to suspend supply, you can contact our Customer Service Team: info@ameliaroseshop.co.uk

We can withdraw products

We can stop providing a product.

14. We can end our contract with you

We can end our contract with you for a product and claim any compensation due to us if:

• you do not make any payment to us when it is due and you still do not make payment within 5 days of our reminding you that payment is due;
• you do not, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the product, for example, allowing an access to install a product;
• you do not, within a reasonable time, either allow us to deliver the product to you or collect it from us.

15. We do not compensate you for all losses caused by us or our products

We are responsible for losses you suffer caused by us breaking this contract unless the loss is:

• Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable). 

• Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We are not responsible for delays outside our control. 

• Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use. 

• A business loss. Our liability for any loss you suffer in connection with your trade, business, craft or profession is limited, as described in our Trade T&Cs. These terms do not apply to you if you have purchased a product from us to be used for business purposes or partially business purposes.

16. We use your personal data as set out in our Privacy Notice

How we use any personal data you give us is set out in our Privacy Notice.

17. You have several options for resolving disputes with us

Our complaints policy. Our Customer Service Team will do their best to resolve any problems you have with us or our products.

Resolving disputes without going to court. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not satisfied with the outcome you can still go to court.

You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. We can claim against you in the courts of the country you live in.

 18. Other important terms apply to our contract

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.

Discounts. We can withdraw and/or cancel any discounts or discounts codes without a notice with an immediate effect.

Age: You confirm to us that you are over 18 years old and you have capacity to enter into this contract with us.

Delivery: If your order consists of more than one product, we can deliver the order in instalments. Our delivery dates are approximate only and time is not of the essence but we will use reasonable endeavours to deliver the products at the dates as per your order, but always subject to these terms.