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Trade Terms & Conditions

We do not give business customers all the same rights as consumers.

For example, business customers cannot cancel their orders, they have different rights where there is a problem with a product and we do not compensate them in the same way for losses caused by us or our products. Where a term applies just to businesses or just to consumers, this is clearly stated. You are a business customer if you are buying products wholly or mainly for use in connection with your trade, business, craft or profession, even if you are an individual.


1.  About us

1.1  Company details. iShoe Limited trading as Amelia Rose Shop (company number 06916980) (we and us and our) is a company registered in England and Wales and our registered office is at 2 Padstow Road, Boss Self Storage, Coventry CV4 9XB. Our main trading address is 2 Padstow Road, Boss Self Storage, Coventry CV4 9XB. Our VAT number is 100767541

1.2  Contacting us. You can contact our customer service team by email  How to give us formal notice of any matter under the Contract is set out in 714.2.

2.  Our contract with you

2.1  Our contract. These terms and conditions (Terms) apply to the order by you and supply of goods by us to you (Contract). No other terms are implied by trade, custom, practice or course of dealing.

2.2  Entire agreement. The Contract is the entire agreement between you and us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.

2.3  Language. These Terms and the Contract are made only in the English language.

3.  Placing an order and its acceptance

3.1  Placing your order. Please follow the onscreen prompts to place an order. Each order is an offer by you to buy the goods specified in the order (Goods) subject to these Terms.

3.2  Correcting input errors. Our order process allows you to check and amend any errors before submitting your order to us. Please check the order carefully before confirming it. You are responsible for ensuring that your order is complete and accurate.

3.3  Acknowledging receipt of your order. After you place an order, you will receive an email from us acknowledging that we have received it, but please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in 23.4.

3.4  Accepting your order. We will confirm our acceptance to you by sending you an email that confirms that the Goods have been dispatched (Dispatch Confirmation). The Contract between you and us will only be formed when we send you the Dispatch Confirmation.

3.5  If we cannot accept your order. If we are unable to supply you with the Goods for any reason, we will inform you of this by email and we will not process your order. If you have already paid for the Goods, we will refund you the full amount including any delivery costs charged as soon as possible.

4.  Our goods

  The images of the Goods on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Goods. The colour of your Goods may vary slightly from those images.

4.2  The packaging of your Goods may vary from that shown on images on our site.

4.3  We reserve the right to amend the specification of the Goods if required by any applicable statutory or regulatory requirement.

5.  Delivery, transfer of risk and title

Subject to 5.2 below, we will use reasonable endeavours to deliver the Goods at the dates as per the order. Occasionally our delivery to you may be affected by an Event Outside Our Control. See 713. for our responsibilities when this happens.

5.2  Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. The Supplier shall not be liable for any delay in delivery of the Goods that is caused by an Event Outside Our Control or your failure to provide us with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.

5.3  Delivery is complete once the Goods have been unloaded at the address for delivery set out in your order or collected by you or a carrier organised by you to collect them from us and the Goods will be at your risk from that time.

5.4  You own the Goods once we have received payment in full for all Goods, including of all applicable delivery charges.

5.5  If we fail to deliver the Goods, our liability is limited to the cost of obtaining replacement goods of a similar description and quality in the cheapest market available, less the price of the Goods. However, we will not be liable to the extent that any failure to deliver was caused by an Event Outside Our Control, or because you failed to provide adequate delivery instructions or any other instructions that are relevant to the supply of goods.

5.6  If you fail to take delivery within five days after the day on which we notified you that the Goods were ready for delivery, we may resell part of, or all the Goods.

5.7  We may deliver the Goods in instalments. Each instalment shall constitute a separate contract. Any delay in delivery or defect in an instalment shall not entitle you to cancel any other instalment.

6. No international delivery

Unfortunately, we do not deliver to addresses outside the UK. We currently do not deliver to the Northern Ireland.

6.2  You may place an order for Goods from outside the UK, but this order must be for delivery to an address in the UK but not the Northern Ireland.

7.  Price of goods and delivery charges

The prices of the Goods will be as quoted on our site at the time you submit your order. We take reasonable care to ensure that the prices of Goods are correct at the time when the relevant information was entered onto the system. However, please see 7.5 for what happens if we discover an error in the price of Goods you ordered.

7.2  Prices for our Goods may change from time to time, but changes will not affect any order you have already placed.

7.3  The price of Goods includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Goods in full before the change in VAT takes effect.

7.4  The price of the Goods includes the selected delivery charges. Our standard delivery and collection by you at our premises are free. The express delivery is charged at £12.99.

7.5  We sell a large number of Goods through our site. It is always possible that, despite our reasonable efforts, some of the Goods on our site may be incorrectly priced. If we discover an error in the price of the Goods you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Goods at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. If we mistakenly accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Goods and refund you any sums you have paid.

8.  How to pay

You can only pay for Goods using a debit card or credit card or other online payment method, please refer to our website for further details.

8.2  Payment for the Goods and all applicable delivery charges is in advance.

9.  Manufacturer's guarantee.  Some of the Goods we sell to you come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the Goods.

10.  Our warranty for the goods

The Goods are intended for use only in the UK. We do not warrant that the Goods comply with the laws, regulations or standards outside the UK.

10.2  We provide a warranty that on delivery the Goods shall:
          (a)  subject to 24., conform with their description; and
          (b)  be free from material defects in design, material and workmanship; and
          (c)  be of satisfactory quality (within the meaning of the Sale of Goods Act 1979).

10.3  Subject to 510.4, if:
         (a)  you give us notice in writing within a reasonable time of discovery that some or all of the Goods do not comply with the warranty set out in 410.2;
         (b)  we are given a reasonable opportunity of examining the Goods; and
         (c)  we ask you to do so, you return the Goods to us at our cost,
         (d)  we will, at our option, repair or replace the defective Goods, or refund the price of the defective Goods in full.

10.4  We will not be liable for breach of the warranty set out in 410.2 if:
          (a)  you make any further use of the Goods after giving notice to us under 410.3;
          (b)  the defect arises as a result of us following any drawing, design or specification supplied by you;
          (c)  you alter or repair the Goods without our written consent;
         (d)  the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions; or
         (e)  the Goods differ from their description or specification as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.

10.5  We will only be liable to you for the Goods' failure to comply with the warranty set out in 410.2 to the extent set out in this 410.

10.6  Except as expressly stated in these Terms, we do not give any representations, warranties or undertakings in relation to the Goods. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Goods are suitable for your purposes.

10.7  These Terms also apply to any repaired or replacement Goods supplied by us to you.

11.  Our liability: your attention is particularly drawn to this clause

References to liability in this 511. include every kind of liability arising under or in connection with the Contract including but not limited to liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.

11.2  We only supply the Goods for internal use by your business, and you agree not to use the Goods for any resale purposes.

11.3 Nothing in these Terms limits or excludes our liability for:
      (a)  death or personal injury caused by our negligence;
      (b)  fraud or fraudulent misrepresentation;
      (c)  breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
      (d)  any other liability that cannot be limited or excluded by law.

11.4 Subject to 511.3, we will under no circumstances be liable to you for:
      (a)  any loss of profits, sales, business, or revenue; or
      (b)  loss or corruption of data, information or software; or
      (c)  loss of business opportunity; or
      (d)  loss of anticipated savings; or
      (e)  loss of goodwill; or
      (f)  any indirect or consequential loss.

11.5  Subject to 511.3, our total liability to you for all losses arising under or in connection with the Contract will in no circumstances exceed 50% of the price of the Goods.

12.  Termination

  Without limiting any of our other rights, we may suspend the supply or delivery of the Goods to you, or terminate the Contract with immediate effect by giving written notice to you if:
     (a)  you commit a material breach of any term of the Contract and (if such a breach is remediable) fail to remedy that breach within ten days of you being notified in writing to do so;
     (b)  you fail to pay any amount due under the Contract on the due date for payment;
     (c)  you suspend, threaten to suspend, cease or threaten to cease to carry on all or a substantial part of your business; or
    (d)  your financial position deteriorates to such an extent that in our reasonable opinion your capability to adequately fulfil your obligations under the Contract has been placed in jeopardy.

12.2  Termination of the Contract shall not affect your or our rights and remedies that have accrued as at termination.

12.3  Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination shall remain in full force and effect.

13.  Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (Event Outside Our Control).

13.2  If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract:
      (a)  we will contact you as soon as reasonably possible to notify you; and
      (b)  our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

13.3  You may cancel the Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will return (at our cost) any relevant Goods you have already received and we will refund the price you have paid, including any delivery charges.

14.  Communications between us

When we refer to "in writing" in these Terms, this includes email.

14.2  Any notice given by one of us to the other under or in connection with the Contract must be in writing and be delivered by hand, sent by pre-paid first class post or other next working day delivery service, or email.

14.3  A notice is deemed to have been received:
     (a)  if delivered by hand, at the time the notice is left at the proper address;
    (b)  if sent by pre-paid first class post or other next working day delivery service, at 9:00am on the second working day after posting; or
     (c)  if sent by email, at 9.00 am the next working day after transmission.

14.4  In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.

14.5  The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

15.  General

15.1  Assignment and transfer.
     (a)  We may assign or transfer our rights and obligations under the Contract to another entity.
     (b)  You may only assign or transfer your rights or your obligations under the Contract to another person if we agree in writing.

15.2  Variation. Any variation of the Contract only has effect if it is in writing and signed by you and us (or our respective authorised representatives).

15.3  Waiver. If we do not insist that you perform any of your obligations under the Contract, or if we do not exercise our rights or remedies against you, or if we delay in doing so, that will not mean that we have waived our rights or remedies against you or that you do not have to comply with those obligations. If we do waive any rights or remedies, we will only do so in writing, and that will not mean that we will automatically waive any right or remedy related to any later default by you.

15.4  Severance. Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

15.5  Third party rights. The Contract is between you and us. No other person has any rights to enforce any of its terms.

15.6  Governing law and jurisdiction. The Contract is governed by English law and each party irrevocably agrees to submit all disputes arising out of or in connection with the Contract to the exclusive jurisdiction of the English courts.